The prospect is a market leader in customer experience and is known for product excellence. Today, however, the marketplace is shifting. To continue to be successful, they need to be excellent at serving an increasingly diverse customer base.

Unconscious bias can derail a sales conversation in several ways. Being aware of your own biases and understanding how they influence your customer’s journey can improve your relationships and increase your close rate.

Unconscious bias can derail a sales conversation in several ways. Being aware of your own biases and understanding how they influence your customer’s journey can improve your relationships and increase your close rate.

Many organizations have begun to prioritize improving diversity and inclusion. Over the last five years there has been a 113% increase in the number of executives that hold diversity and inclusion titles.

One of the important lessons of 2020 is that organizations that deliver effective changes quickly will continue to have a competitive advantage. I had the pleasure of hosting several virtual roundtable discussions throughout 2020 that focused on how organizations were adapting their Leadership Development strategy to address the immediate needs forced on them by the Covid-19 pandemic as well as social change driven by Black Lives Matter and the Me-Too movement. Several themes emerged from the discussions.

Over the last several months, most companies have been re-examining their diversity and inclusion (D&I) strategy, and with good reason.