Since corporate training began, Learning and Development professionals have struggled to determine the return on investment (ROI) on training programs. While the reaction level or “smile sheets” administered during or post program are often very positive, the next three levels - learning, behaviour change, and business results - are traditionally more difficult to measure.

The lockdown has been hard on just about everyone. But for people working in training and development, it’s been particularly rough. Sure, they made the same shift to working from home that we all did, but, unlike the rest of us, the intensity of their work increased massively at the same time.

Return on Investment (ROI) for customer-facing or coaching training programs has always been elusive. Ninety-four per cent of CEOs are looking to their L&D teams to drive results, but only 8% are satisfied that they are getting what they need. The big disconnect is measurement.